Question 1

Is the welcome bonus available to all Indian players?

Accepted Answer

Yes, the welcome bonus is available to all new users from India who register for the first time. To be eligible, you must be at least 18 years of age, create a new account, and make a qualifying first deposit. Players who have previously held an account on the platform are not eligible for the new player welcome offer. The bonus can be claimed by both sports betting and casino users, with separate offers available for each product area.

Question 2

How long do I have to meet the wagering requirements?

Accepted Answer

The validity period for meeting the wagering requirements varies depending on the specific promotion. For the sports welcome bonus, you typically have 30 days from the date the bonus is credited to your account to meet the rollover requirement. For the casino bonus, the period may be shorter — often 7 to 30 days. It's essential to check the current terms and conditions at the time of claiming, as promotional terms can change. Any bonus funds not converted within the validity period will be forfeited.

Question 3

Can I withdraw my bonus funds immediately after depositing?

Accepted Answer

No, bonus funds cannot be withdrawn immediately. All welcome bonus funds are subject to wagering requirements that must be met before any winnings derived from bonus funds become eligible for withdrawal. Your original deposit amount, however, can typically be withdrawn at any time (subject to standard withdrawal processing times and KYC verification). It's important to distinguish between your deposited cash balance and your bonus balance, as withdrawal rules differ for each.

Question 4

What sports and markets contribute to the wagering requirement?

Accepted Answer

For the sports welcome bonus, most standard betting markets contribute 100% toward the wagering requirement, provided the odds meet the minimum threshold (typically 1.50 or higher). This includes popular markets such as cricket match winner, football 1X2, tennis match result, and kabaddi match outcomes. Combination bets and accumulators generally count in full as well. However, certain bet types such as system bets, cashed-out bets, or bets placed with free bets may not count toward the requirement. Always check the specific promotion terms for the latest qualifying market list.

Question 5

Are there any payment methods that are excluded from the welcome bonus?

Accepted Answer

In most cases, deposits made via standard Indian payment methods such as UPI, Paytm, PhonePe, and Net Banking are fully eligible for the welcome bonus. However, deposits made using certain e-wallets or cryptocurrency may occasionally be excluded from promotional eligibility depending on current terms. It's recommended to check the deposit method eligibility within the bonus terms before making your first deposit to ensure you receive the offer you're expecting.

Question 6

What should I do if my welcome bonus is not credited to my account?

Accepted Answer

If your welcome bonus does not appear in your account within 24 hours of making your qualifying deposit, the first step is to check that you met all the eligibility conditions — including selecting the bonus during registration, entering any required promo code, and depositing at least the minimum qualifying amount. If everything appears correct and the bonus is still missing, contact customer support via live chat or email with proof of your deposit. The support team is available around the clock and can investigate and resolve most bonus crediting issues within a few hours.

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